Contact us

What we can help with

Corrections to a clinic profile. Questions about how a listing or a review was handled. Press and partnership enquiries. Anything to do with your own account or data. If you are reporting something inaccurate, a link to the page plus a line on what is wrong is enough for us to start.

We reply by email, usually inside two working days. Corrections that affect something a page states as fact jump the queue.

What we cannot help with

Medical advice, in any form. We cannot recommend a treatment, tell you whether a therapy will work for your condition, or read a quote or a scan for you. Nobody here is your doctor, and answering those questions properly takes someone who knows your history. If you are weighing up clinics, take your shortlist and the questions from our FAQ to someone who does.

We also cannot forward a message to a clinic outside the usual route. Use the consultation request on the clinic's own profile, which sends your details only to the clinics you pick. And if this is a medical emergency, call your local emergency services rather than filling in a form.

Before you write

The FAQ already covers a lot of it. So does our methodology, on how clinics get ranked and verified, and the editorial policy, on how reviews are moderated. Clinics after a listing should start on the for clinics page. What we do with whatever you send us is in the privacy policy.